Privacy Policy

Legacy Care Africa Group (the "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our team, or use the services of our registered subsidiaries — Uzazi Wellness Care Limited and Nyumbani Support Solutions Limited.

This policy is designed to comply with Kenya's Data Protection Act 2019, the General Data Protection Regulation (GDPR) where applicable, and best practices in clinical data privacy.

1. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, and physical address when you submit a consultation request or sign up for our services.
• Family & health information — information you voluntarily share about the family member who will receive care, including health condition, medication, mobility status, and care preferences.
• Service preferences — the subsidiary or service line you are interested in, and any specific cultural, linguistic, or religious preferences.
• Website analytics data — IP address, browser type, pages visited, and time spent on our site, collected via standard web analytics tools.

2. How We Use Your Information

We use your information to:

• Respond to your consultation requests and questions.
• Match your family with the right subsidiary and caregiver team.
• Provide, coordinate, and bill for the care services you have requested.
• Send you service updates, appointment reminders, and (with your consent) educational content.
• Improve our website, services, and care quality.
• Comply with legal, regulatory, and clinical record-keeping obligations.

3. Sharing Your Information

We do not sell your personal data. We share information only with:

• Our subsidiaries — Uzazi Wellness Care Limited and Nyumbani Support Solutions Limited, who deliver the actual care services.
• Our clinical team — nurses, doulas, caregivers, and care coordinators, on a need-to-know basis.
• Service providers — secure technology partners (e.g. email, scheduling, payment processing) who are bound by confidentiality.
• Legal authorities — when required by law, court order, or to protect the safety of an individual.

4. Your Rights

Under the Kenya Data Protection Act 2019, GDPR (where applicable), and our internal policy, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal record-keeping obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya, or your local data protection authority.

To exercise any of these rights, contact us at info@legacycareafrica.com.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information — including encrypted transmission, restricted access controls, and confidentiality agreements with our team. No system is perfectly secure, but we treat your trust as sacred and respond promptly to any incident.

6. Data Retention

We retain your data for as long as your active care relationship continues, plus the minimum period required by Kenyan health-records and tax law. Inactive contact records are deleted upon request or after 5 years of inactivity, whichever comes first.

7. International Transfers

If you are contacting our USA office or are based outside Kenya, your data may be transferred to and processed in Kenya. We ensure such transfers comply with applicable data protection laws and that your data receives the same level of protection described in this policy.

8. Cookies & Analytics

Our website uses minimal cookies for essential functionality and anonymized analytics. We do not use third-party advertising trackers. You can disable cookies in your browser settings without losing core website functionality.

9. Children's Privacy

Our website is not directed to children under 18. We collect information about minors only when a parent or legal guardian provides it in the context of arranging care for that child.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

• Email: info@legacycareafrica.com
• Kenya Office: Nairobi, Kenya · Peris Mwangi, Co-Founder & Country Director
• USA Office: Dallas, Texas · Daniel Mwangi, Co-Founder & Group Director